Client Happiness Officer

SEO Hacker
  • A client happiness officer manages whatever is happening for the clients in the company. They rely on you for anything they want to happen for them to you.
  • Internally, you are the owners of these accounts. As their owners, it's your job to take care of them.
  • We get accounts from our network and inquiries from our company’s website then we set a meeting after sending to them our proposal or website analysis.
  • Once clients sign a contract with us, we turnover that client to you — the Client Happiness Officers.
SEO Hacker
  • We assign a Client Happiness Officer, Client Success Manager, and a Client Rankings Success Manager to each client.
  • Our business here at SEO Hacker is about retention and renewing contracts. We make money when clients renew their contracts with us. In the first year, we learn about our clients — about how the client responds, their temperaments, and how they see us.
  • Your role in this company is critical because it is up to you if the client is happy enough to renew their contract with us. However, there are many factors on the client side for renewal.
  • You represent our company — SEO Hacker to your accounts. How you act, respond, and deal with our clients is a representation of how we are as a company.
  • Renewing contracts is a success on your end since it shows how well you took care of this client. On the other hand, it’s a failure on your part if the client won’t renew their contract. That success is a culmination of little different activities like your response rates, and reports. These little things help build your partnership with your client.
  • You act as the gatekeepers of the operations when you talk to our clients. You have to tell our clients what we can and can’t do. You need to learn how to say no and know the right things to say no to. That’s why you need to learn what we do here at SEO Hacker.
SEO Hacker
  • Our team relies on you as the gatekeeper but our client also relies on you as someone who will take care of them. You represent SEO Hacker and the clients see you as SEO Hacker.
  • One of the important duties of the Client Happiness Officer is your monthly reports for the client. These are submitted on the first week of every succeeding month and no later than that.
  • We are only as good as our next report. If your report is not done well, then we are only as good as that in the client’s eyes. We want our next report to be excellent with good numbers, ranking, and traffic at an incline.
  • Don’t be afraid to ask questions. There are no stupid questions so just ask. You need to learn about how we do things so that when the client asks, you tell them the correct thing. There are big consequences when you tell our clients the wrong thing.
  • The work is not easy. It gets easier, but it’s not easy. Remember that you need to always be mindful of the client while being the gatekeepers for our operations team.
SEO Hacker
  • Remember that the market only rewards excellence and SEO Hacker is part of that ecosystem. That’s why we always look for the best people to handle those accounts.
  • The accounts that you will be handling are the lifeblood of SEO Hacker. We entrust them you with. So, how do you see your work? How will you take care of them? Will you take care of that trust by owning that account and feeling a sense of love, determination, and commitment to serve these accounts and the team?

Client Happiness Officer 101 Quiz

Write down 3 things you learned from the videos and list down your action plans (how you will apply what you learned). (200-250 Words)

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